contact us

Questions?  Wholesale inquiries?  Custom gift/wedding favor inquiries?

Want to collaborate?

Contact us here!

 

1011 South Potomac Street
Baltimore, MD, 21224
United States

Baltimore, MD

vb@valentina-black.com

Terms & Conditions

OUR MISSION

Valentina Black, LLC is a gifting studio that hand crafts and sources pure, clean and simple products.  We’re committed to making all natural candles while holding ourselves to a very high standard of quality.  Based in Baltimore, we offer beautiful scent combinations with a sophisticated, subtle style.

 

The soy wax we use is made in the USA with DOMESTICALLY grown crops.

- 100% vegetable, made with Pure Soybean oil, GUARANTEED

- All NATURAL and biodegradable

- Manufactured meeting FDA standards

- Kosher Certified

- NOT tested on animals

- FREE of palm wax

- FREE of petroleum, paraffin or beeswax products

- FREE of pesticides and herbicides

- FREE of toxic materials

- FREE of Genetically Modified Material

 

 

CANDLE CARE AND BURNING INSTRUCTIONS

Candles should be used with care. We recommend the following for burning candles safely.

- Do not leave a burning candle unattended.

- Keep wick trimmed to ¼ inch.

- Never burn a candle on or near anything that can catch fire.

- Keep candles out of the reach of children and pets.

- Burn candle on a heat-resistant surface.

- Keep burning candles away from drafts, vents, ceiling fans, etc.

- Always burn candles in a well-ventilated room.

- Never extinguish candles with water.

•Make sure a candle is completely extinguished and the wick is no longer glowing before leaving the room.

 

 

PAYMENT METHODS

Valentina Black, LLC accepts Visa, Mastercard, Discover and American Express via Stripe. Our site uses SSL encryption to keep your information secure and private. All prices are in US Dollars.

 

 

SHIPPING

All packages are shipped via USPS Priority Mail.  Orders are processed and shipped within 5 - 7 business days from our studio in Baltimore, MD.

 

 

TAXES

At this time, we collect sales tax for purchases made by Maryland state residents.
 

 

RETURN POLICY

Because each gift is made to order all sales are final.  We will be happy to replace products that were damaged during shipment.

To process replacements, please send an email to vb@valentina-black.com with the following information:

- Order number

- Name and address

- Name of damaged product(s)

- Picture of the damaged product(s)

 

We will reply with a confirmation within 48 hrs.

 

 

GIFTS

Our candles make great gifts.  Please let us know if you would like to leave the packing slip out of the shipment.